The program is intended for qualified businesses and professionals working within the outdoor living, construction, design, fire-feature, pool, landscape, hospitality, and retail industries.

Typical partners may include:

• Landscape architects and landscape designers
• Pool builders and pool professionals
• General contractors and builders
• Outdoor living contractors
• Gas and fire-feature installers
• Interior and exterior designers
• Architects
• Hospitality and commercial design professionals
• Hearth and patio professionals
• Specialty retailers
• Established eCommerce retailers
• Other businesses regularly purchasing or specifying outdoor fire products

If your business works with clients who could benefit from Flame Havens products, we encourage you to apply even if your exact profession is not listed above.

There is no obligation created simply by submitting an application. Applications allow our team to learn about your business, the type of projects or customers you serve, and how a Flame Havens partnership could best support you.

Any program-specific requirements applicable to your account will be discussed during the approval process.

Approved partners may receive preferred pricing on eligible Flame Havens products.

Because our catalog can include multiple product categories, configurations, manufacturers, and special-order products, partner pricing may vary by product, quantity, brand, and project requirements rather than following a single universal discount.

For larger projects, multiple-unit installations, commercial work, or significant product quantities, we also encourage partners to contact us before ordering. There may be opportunities for project-specific or volume pricing depending on the products involved.

Potentially, yes.

If you are specifying multiple fire pits, bowls, ignition systems, accessories, or other products for a development, hospitality property, commercial installation, multi-home project, or other large opportunity, send the project information to our Trade team.

We can review the scope, product mix, quantities, requested delivery schedule, and other project requirements to determine the best available pricing and fulfillment strategy.

Early involvement is particularly helpful on projects with multiple products or complex delivery requirements.

Absolutely.

Professional projects often involve more than selecting a fire pit from a product page. Fuel type, dimensions, burner output, accessories, ignition system, installation conditions, shipping requirements, and project timing may all need to be considered.

Our team can help you identify appropriate products and supporting components so you can prepare a more complete proposal for your customer.

Final product selection and installation requirements should always be confirmed by the qualified professionals responsible for the project.

Once you are qualified, yes. For projects that require assistance, multiple products, special configurations, or larger quantities, we encourage you to contact the Trade team before placing the order. Providing the project location, desired products, quantities, fuel type, timeline, and any important installation or delivery information allows us to provide more useful guidance.

Trade Partners can work with Flame Havens across a broad range of fire and outdoor-living categories, including fire pits and tables, outdoor bowls, fire media, fire components, ignition systems, fireplaces, heaters, and related accessories.

Product eligibility, partner pricing, availability, and resale authorization can vary by brand or product line, so our Trade team can help identify which products best fit your account and project.

Yes. This is one of the areas where working with a knowledgeable supplier can make a significant difference.

Our team can help evaluate considerations such as:

• Natural gas versus propane
• Overall fire-feature dimensions
• Seating and surrounding space
• Desired flame presentation
• BTU output
• Ignition system
• Available gas supply
• Accessories
• Wind exposure
• Installation environment
• Delivery requirements

We can provide product guidance and technical information, while the project’s licensed installer and design professionals remain responsible for final installation decisions and code compliance.

Approved eCommerce relationships can be structured to allow qualified retailers to represent eligible Flame Havens products through approved online sales channels.

Product eligibility and channel authorization should be established as part of the partner approval process. Approval as a Trade Partner should not be interpreted as automatic authorization to list every brand or product sold by Flame Havens on every marketplace or sales channel.

Our objective is to build sustainable partnerships that protect the customer experience, the retailer, and the brands being represented.

Certain brands or product lines may have Minimum Advertised Price policies (MAP), channel restrictions, branding standards, or other reseller requirements.

Any applicable requirements should be reviewed with the partner before products are advertised.

A Trade Partner account should never be interpreted as permission to disregard a manufacturer's pricing policy, marketplace restriction, intellectual-property guidelines, or authorized-dealer requirements.

If you are unsure whether a product can be advertised through a particular channel, contact the Flame Havens Trade team before listing it.

Yes, upgraded delivery options may be available depending on the product and destination for Pro Partners. Ecommerce partners are expected to organize shipping directly with their customers.

For Pro Partners, Flame Havens currently describes three primary levels for large freight orders:

Curbside Delivery – The default freight service in almost every case scenario. The shipment is unloaded at the nearest reasonably accessible curbside location.

Threshold Delivery – An upgraded service that can bring the order to the first dry area, such as a garage or front entrance.

White Glove Delivery – A premium service that may include multiple delivery personnel, unpacking, placement in an accessible backyard or desired location, limited light assembly, inspection, and packaging removal.

Gas and electrical connections are not included with White Glove Delivery and must still be completed by the appropriate licensed professional. Availability and pricing depend on the shipment and location.

Flame Havens will assist with product-level troubleshooting and warranty coordination, but gas-related systems require cooperation from the qualified professional working at the installation site.

For a gas-related warranty issue, the installer may be asked to verify installation conditions, gas supply, pressure, components, connections, ignition behavior, or other factors required to properly diagnose the issue.

This collaborative process helps distinguish installation or environmental conditions from an actual product defect and allows us to provide the manufacturer with the information needed to evaluate a claim.