POPULAR QUESTIONS
-
Fire Glass
Learn MoreElevate your fire pit or fireplace with vibrant, heat-resistant fire glass. Discover installation tips, cleaning advice, and gas compatibility options.
-
Propane Gas Fire Pits
Learn MorePropane fire pits deliver clean, instant flames for outdoor luxury. Learn about fuel efficiency, tank setup, safety tips, and modern designs.
-
Gas Fireplaces
Learn MoreGas fireplaces combine efficiency and elegance. Explore vented vs. ventless options, energy-saving tips, maintenance, and style ideas for your home.
-
Fire & Water Bowls
Learn MoreFire and water bowls create stunning fire features with flowing water. Get details on installation, maintenance, and the best designs for any space.
-
Lava Rock
Learn MoreLava rock adds rustic charm and heat distribution to fire pits. Learn layering techniques, cleaning tips, and how it pairs with vibrant fire glass.
-
Ceramic Fire Stones & Balls
Learn MoreCeramic fire stones and balls add modern elegance to fire pits. Heat-resistant and durable, they’re ideal for gas fire pits and sleek designs.
-
GFRC Fire Features
Learn MoreGFRC offers unmatched strength and style for fire pit construction. Lightweight yet durable, it resists heat, weather, and cracking over time.
-
Natural Gas Fire Pits
Learn MoreNatural gas fire pits provide clean, efficient heat with easy operation. Perfect for patios, they offer consistent flames and low environmental impact.
GENERAL QUESTIONS
Find answers on shipping, warranties, custom orders, and selecting fire pit and fireplace accessories for a seamless shopping experience.
Care & Maintenance
What materials are used in your outdoor patio furniture, and how do they hold up in different weather conditions?
Our outdoor patio furniture is crafted from durable materials like teak, aluminum, rattan, and weather-resistant wicker. These materials are designed to withstand various weather conditions, including sun, rain, and cold temperatures, ensuring long-lasting use.
How should I care for and maintain my outdoor furniture to ensure its longevity?
To maintain your outdoor furniture, we recommend regular cleaning with mild soap and water. For wooden furniture, apply protective oil annually to preserve its color. Cushions should be stored indoors during harsh weather or covered with waterproof covers.
What is the warranty coverage on your patio furniture, and what does it include?
Our outdoor patio furniture comes with a [X]-year warranty that covers manufacturing defects, structural issues, and material degradation under normal use. The warranty does not cover damage caused by improper care or extreme weather conditions.
Can I purchase replacement parts or additional cushions for my existing patio furniture set?
Yes, we offer replacement parts and additional cushions for many of our furniture sets. Simply visit our Replacement Parts section or contact our customer service team for assistance with your specific needs.
Are your outdoor furniture cushions and fabrics UV-resistant and waterproof?
Yes, our outdoor cushions and fabrics are made from UV-resistant and waterproof materials designed to withstand exposure to sunlight and moisture. This ensures that your furniture remains vibrant and comfortable even after prolonged outdoor use.
How do I maintain and clean my fireplace or fire pit to ensure longevity?
Regular maintenance includes cleaning the burner, inspecting the gas lines (for gas models), and removing any debris or ash. For indoor fireplaces, clean the glass regularly with a non-abrasive cleaner. Outdoor fire pits should be covered when not in use to protect them from the elements.
What is the warranty on your fireplaces and fire pits, and what does it cover?
Our fireplaces and fire pits come with a [X]-year warranty, covering manufacturing defects, issues with burners, and structural components under normal use. The warranty does not cover damage caused by misuse, improper installation, or exposure to harsh weather conditions.
Services
Do you offer customizations or special orders for patio furniture sets?
Yes, we offer customization options for many of our patio furniture sets. You can choose from various fabric colors, cushion styles, and material finishes to create a set that perfectly fits your outdoor space.
How do I assemble the patio furniture, and do you offer assembly services?
Our patio furniture comes with detailed assembly instructions and all necessary hardware. We also offer assembly services for an additional fee, available at checkout or by contacting our customer service team.
Do you offer free shipping, and how long does delivery take?
We offer free standard shipping on all orders over [X] amount. Delivery times typically range from [X] to [Y] days, depending on your location. Expedited shipping options are also available at checkout for an additional fee.
What is your return policy if I’m not satisfied with my purchase?
We offer a [X]-day return policy for all our patio furniture. If you’re not satisfied with your purchase, you can return it for a full refund or exchange, provided it is in its original condition and packaging. Return shipping fees may apply.
What types of indoor fireplaces do you offer, and how do they differ?
We offer a variety of indoor fireplaces, including electric, gas, and ethanol models. Electric fireplaces are easy to install and require no venting, gas fireplaces provide a real flame with the convenience of remote control, and ethanol fireplaces are vent-free and environmentally friendly.
Do you offer indoor and outdoor fireplace installation services?
We offer installation services in select areas, or we can help you find a qualified installer near you. Many of our fireplaces and fire pits are designed for easy installation with detailed instructions included. For more complex installations, especially gas fireplaces, we recommend professional installation.
Do you offer any environmentally friendly or energy-efficient fireplace options?
Yes, we offer several environmentally friendly and energy-efficient options, including electric fireplaces with low energy consumption and ethanol fireplaces that burn clean biofuel. These options are ideal for those looking to reduce their carbon footprint.
Installations
How do I ensure that the patio furniture will fit in my outdoor space?
We provide detailed dimensions for all our furniture pieces. We recommend measuring your outdoor space before purchasing to ensure a proper fit. Our customer service team is also available to assist with any questions you may have.
Can your outdoor fire pits be used on a wooden deck or patio?
Yes, many of our outdoor fire pits are designed for use on wooden decks or patios. However, we recommend using a fire-resistant mat or heat shield underneath the fire pit to protect the surface from heat and potential damage.
Are your fireplaces and fire pits easy to install?
Many of our fireplaces and fire pits are designed for easy installation with detailed instructions included. For more complex installations, especially gas fireplaces, we recommend professional installation.
What safety features are included with your indoor fireplaces and outdoor fire pits?
Our fireplaces and fire pits come with a range of safety features, including automatic shut-off, heat-resistant glass, flame sensors, and spark guards. Always follow the manufacturer's instructions for safe operation.
Can I use natural gas or propane with your fire pits, and how do I make the switch?
Many of our outdoor fire pits are compatible with both natural gas and propane. Some models come with a conversion kit, while others require a specific setup. Please check the product details or contact our customer service team for guidance on making the switch.
Can I use my outdoor fire pit during a burn ban, and are there any restrictions I should be aware of?
Burn bans vary by location and often depend on the type of fire pit and fuel used. Many areas allow gas or propane fire pits during burn bans as they are considered safer than wood-burning options. Always check with your local authorities before using your fire pit during a burn ban.