Damaged, Missing, or Lost Products
This policy is intended to explain how our team at Flame Havens take care of our customers (That’s You!) in the event of damages, losses, or theft to the product you ordered. This would be separate, but in addition to, our return policy.
If your order falls under the category of "Damaged, Missing, or Lost" please be sure to follow below requirements:
Ground Orders: *Please reach out to Flame Havens within 5 Business days of delivery/delivery notification.
- IMPORTANT: Please save all packing materials for the time being (Boxes, Wrapping, shipping protection product). If packaging is disposed of, this can alter the eligibility of replacement. *Please reference our shipping email confirmation.*
Freight Orders: *Please reach out to Flame Havens within 3 Business days of delivery/delivery notification.
- IMPORTANT: Please save all packing materials for the time being (Pallet, Crate, Wrapping, etc). If packaging is disposed of, this can alter the eligibility of replacement. *Please reference our shipping email confirmation.*
Coverage:
- Damages: Loss or damage to purchased items due to accidental or unintentional causes during shipping.
- Missing: Loss or disappearance of the insured items due to unknown causes.
- Theft: Loss or theft of the insured items due to criminal activities.
This policy does not cover the following types of losses:
- Loss or damage due to normal wear and tear.
- Loss or damage due to intentional actions or gross negligence.
- Loss or damage due to natural disasters.
“What do I need to provide to Flame Havens?”:
Please fill out our form (<-- by clicking here) and one of our team members will be back with you shortly!
We genuinely appreciate your business and are committed to ensuring you have a positive experience with Flame Havens. If you have any questions or need assistance with a damaged, missing, or lost item, due to shipping, please don’t hesitate to reach out to our customer support team. Thank you for choosing Flame Havens!